Privacy Policy

Thank you for visiting heybali.info. In this Privacy Policy, ‘us,’ ‘we,’ or ‘our’ refers to Hey Bali (Hey Timur Indonesia Ltd). We are committed to respecting your privacy and ensuring your personal information is protected. This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

By providing your personal information to us, you consent to our collection, use, and disclosure of it in accordance with this Privacy Policy and any other agreements between us. We may update our Privacy Policy from time to time by posting changes on our website. We encourage you to periodically review our website to stay informed about our current Privacy Policy.

What personal information do we collect?

We may collect the following types of personal information:

• Name;
• Mailing or street address;
• Email address;
• Telephone number and other contact details;
• Age or date of birth;
• Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, and standard web log information;
• Details of the products and services we have provided to you or that you have inquired about, including any additional information necessary to deliver those products and services and respond to your inquiries;
• Any additional information relating to you that you provide to us directly through our website or app, indirectly through your use of our website or app, or through other online platforms;
• Information you provide to us through customer surveys; or
• Any other personal information required to facilitate your dealings with us.

We may collect these types of personal information either directly from you or from third parties. We may collect this information when you:

• Register on our website or app;
• Communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services, or websites;
• Interact with our sites, services, content, and advertising; or
• Invest in our business or inquire about potential purchases in our business.

Additionally, when you apply for a job or position with us, we may collect certain information from you (including your name, contact details, work history, and relevant records checks) from any recruitment consultant, your previous employers, and others who may provide information to assist us in deciding whether to offer you employment or engage you under a contract.

Why do we collect, use, and disclose personal information?

We may collect, hold, use, and disclose your personal information for the following purposes:

• To enable you to access and use our website and associated services;
• To operate, protect, improve, and optimize our website, business, and user experience, such as through analytics, research, advertising, and marketing;
• To send you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information you request;
• To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• To comply with our legal obligations, resolve disputes with users, and enforce agreements with third parties; and
• To consider your employment application.

We may also disclose your personal information to trusted third parties who may hold other information about you. These third parties may combine that information to enable them and us to develop anonymized consumer insights so we can better understand your preferences and interests, personalize your experience, and enhance the products and services you receive.

Do we use your personal information for direct marketing?

We will not use your personal information for direct marketing and promise not to spam your inbox with unrelated information.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

• Our employees and related corporate entities;
• Third-party suppliers and service providers (including those for website operations, business operations, or product and service provision);
• Professional advisers, dealers, and agents;
• Payment systems operators (e.g., merchants receiving card payments);
• Our existing or potential agents, business partners, or partners;
• Any entity to whom our assets or businesses (or any part of them) are transferred;
• Specific third parties authorized by you to receive information from us; and/or
• Other persons, including government agencies, regulatory bodies, and law enforcement agencies, as required, authorized, or permitted by law.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, and the IP address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website to help track your website usage and remember your preferences. Cookies are small files that store information on your device. They enable the entity that placed the cookie on your device to recognize you across different websites, services, devices, and browsing sessions. You can disable cookies through your internet browser, but our website may not function as intended if you do so.

We may also use cookies to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under relevant privacy laws. We will handle any personal information collected by cookies as described in this Privacy Policy.

Security

While no organization can guarantee perfect security, we continuously implement and update administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

Links

Our website may contain links to websites operated by third parties. These links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights to those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage you to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us via the contact function on heybali.info/contact. Sometimes, we may not be able to provide you with access to all your personal information, and we will explain why. We may also need to verify your identity when you request your personal information. If you believe any personal information we hold about you is inaccurate, please contact us, and we will take reasonable steps to correct it.

Data Erasure

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

• We may retain your personal information as necessary for our legitimate business interests, such as money laundering prevention, fraud detection and prevention, and enhancing safety. For example, if we suspend a Hey Bali account for fraud or safety reasons, we may retain information from that account to prevent the user from opening a new account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations, such as tax, legal reporting, and auditing requirements.
• Information you have shared with others (e.g., reviews, forum postings) will remain publicly visible on Hey Bali, even after your account is canceled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database but will be disassociated from personal identifiers.
• Due to our efforts to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

Making a complaint

If you believe we have breached privacy regulations or wish to complain about how we have handled your personal information, you can contact us via the contact function on heybali.info/contact. Please include your name, email address, and/or telephone number, and clearly describe your complaint. We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our resolution, we will provide further steps you can take.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In the case of material changes, we will also notify you by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you may cancel your account. If you do not cancel your account before the revised Privacy Policy becomes effective, your continued access to or use of the Hey Bali platform will be subject to the revised Privacy Policy.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us via heybali.info/contact.

Last updated: 1 September 2024