Singapore Airlines Dietary Mix-Up — A distressing incident aboard a Singapore Airlines flight has raised serious questions about airline food service protocols, after a Muslim traveler was mistakenly served pork despite confirming its contents with cabin crew.
The Shocking In-Flight Incident
During a business class flight from Singapore to New York on August 7, 2025, permanent resident Jiyad was served a dish labeled “Grilled Mediterranean Salad with Prosciutto.” Unfamiliar with the term, he specifically asked crew members if it contained pork and was assured it did not.
Key details:
- After tasting, Jiyad researched and discovered prosciutto is indeed pork
- Crew claimed they “misheard” and admitted junior staff didn’t recognize the ingredient
- The passenger had pre-selected Muslim meals for other services but chose “Book the Cook” for this meal
- No pork labeling was visible on the dish or menu
Failed Compensation Offers – Singapore Airlines dietary mix-up
Singapore Airlines’ response escalated through three inadequate offers:
- S$150 KrisShop voucher
- 15,000 KrisFlyer miles
- 30,000 KrisFlyer miles
“These offers are insulting,” Jiyad stated. “No faithful Muslim, Jew, Hindu or other would violate sacred dietary laws for airline miles.”
Airline’s Response & Policy Changes
In their official statement, Singapore Airlines:
- Admitted the mistake
- Removed the meal immediately upon realization
- Committed to enhanced crew training
- Emphasized pre-ordering special meals
However, critical questions remain unanswered about:
- Why untrained staff handled dietary inquiries
- The lack of clear pork labeling
- How such a fundamental error occurred in business class
Broader Implications for Faith-Based Travelers
This incident highlights crucial travel considerations:
- Always triple-check unfamiliar ingredients, even with crew assurances
- Pre-order religious meals for every service, not just some
- Document interactions when dietary needs are discussed
Industry experts note similar incidents have occurred with:
- Jewish travelers served non-kosher meals
- Hindu passengers given beef dishes
- Vegetarians receiving meat plates
What Bali’s Travel Community Should Know – Singapore Airlines dietary mix-up
For our Muslim and dietary-restricted travelers:
- Garuda Indonesia and other airlines offer certified halal meals
- Many carriers now provide ingredient lists upon request
- Always confirm special meals at check-in and with cabin crew
Pro Tip : Keep packaged halal snacks in your carry-on as backup.
Singapore Airlines maintains this was an isolated incident, but has yet to explain how their multi-step meal verification process failed so dramatically.
Have you experienced similar issues? Share your story with #TravelWithFaith
#SingaporeAirlinesDietaryMixUp #HalalTravel #FlightFoodSafety
By Giostanovlatto, Founder Hey Bali