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A Promise Kept: How We Stood Up to Tourist Extortion in Bali

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Bali Taxi Extortion - Photo of the Hey Bali team accompanying Rebecca at the Kuta Police Station when making a report

Bali Taxi Extortion – We usually talk about bali prewedding, tour, golden hour, candid laughs, and the joy of a finished gallery. Today’s story is different. This one isn’t about capturing a moment. It’s about protecting someone who lost theirs.

It’s the unfiltered side of Bali—the one no one posts. And yes, we’re proud to tell it, because it ends with a promise kept.

This is the story of how we faced a case of tourist extortion in Bali and didn’t back down.

The Panicked Message: A Lost iPhone and a Pin on a Map

It began on the night of November 19th.
A message came in—not a booking, not a question about packages.

Rebecca, a visitor from the UK, had lost her iPhone 15 in a taxi and couldn’t get help anywhere else. She’d tracked the phone and sent us the exact location. It wasn’t a request for service. It was someone scared and stuck.

Helping didn’t need a reason. So we stepped in.

The Morning Hunt: A Simple Promise Before the Bali Taxi Extortion Unfolded

On November 20th, instead of scouting for shoots, we followed the map through a quiet Denpasar neighborhood.
There, we met the driver: Bapak Gede.

We explained the situation calmly. He admitted he had found the phone. We called Rebecca on the spot, and she nearly cried with relief. She asked him to hand the phone to us.

Then came the twist:
“The phone isn’t with me,” he said.
His day-shift friend had the taxi.

But he promised—clearly and confidently—to return it to Rebecca that evening in Seminyak. We connected them directly, thinking the issue was settled.

The promise sounded genuine, so we stepped away. After that, we left it in their hands.

The Ugly Turn: When a Return Turns Into Extortion

That night, Rebecca messaged again. This time her voice was shaken.

Gede had demanded one million Rupiah to return her own phone.
She tried offering 700k because that was all she had.
He refused. No million, no phone.

Under pressure, she agreed. She got her phone back, but the experience rattled her. What should have been a relief became a threat.

It went against everything we believe in.
We promised to help, but she ended up facing it alone. That didn’t sit right with us.

We had to fix it.

The Reckoning: Police, Principles, and Standing In for a Guest

On November 21st, Rebecca came to our office in tears. She was too scared to confront Gede again.

“Can you represent me?” she asked.

Yes. Without hesitation.

We went with her to the Kuta Police Station and laid out everything—from the lost phone to the forced payment. The police responded quickly and summoned Gede. Rebecca chose to go back to her hotel. We stood in for her.

Bali Taxi Extortion - 
Photo of the Hey Bali team when they received a refund at the Kuta Police Station from a taxi driver witnessed by police officers.
Photo of the Hey Bali team when they received a refund at the Kuta Police Station from a taxi driver witnessed by police officers.

The Resolution: Accountability and the End of a Bali Taxi Extortion Story

By 6 PM, we met Gede at the station.
The tone had changed. He apologized and admitted the mistake.
The police mediated, and he returned the full one million Rupiah.

It was just cash, but it symbolized something larger: accountability, fairness, and closing a bad chapter with clarity.

Tomorrow, November 22nd, Rebecca will come to our office again—not to file a complaint, but to receive what’s hers and move on with peace of mind.

This story started with a blinking dot on a map and ended with something more important: restored trust.

Why We’re Sharing This Bali Taxi Extortion Story

We’re Hey Bali.
We don’t only show you Bali at its best.
We stand with you when it shows its flaws.

A great experience in Bali isn’t only about the places you visit or the photos you take. It’s about knowing someone is willing to step forward when things go wrong.

That’s the part that matters.
And that’s the part we’ll always protect.

Photo of Giostanovlatto during a pre-wedding photo and video session for an Indonesian celebrity couple

Meet the Author :

This piece comes from real fieldwork, not theory. I’m Giostanovlatto, and I’ve spent the past few years closely involved in Bali’s travel and service scene, working through daily cases, customer reports, and industry routines that don’t always show on the surface. That experience shaped the way I understand how problems happen and how they should be handled.
Most of what’s written here is built from conversations with operators, drivers, and travelers who deal with these issues firsthand. It’s not just research. It’s a reflection of the moments, fixes, and lessons shared on the ground.

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