Hey Bali Lost & Found Assist

It’s a kindness-driven service by Hey Bali that helps travelers retrieve and return belongings left behind in Bali — from hotels, villas, airports, cafes, or anywhere else. We help you track the item, collect it, and ship it safely to your home country.

We’re a free, no-fee service that helps tourists retrieve and ship items left behind in Bali (hotels, airports, taxis, cafés, etc.). Unlike general lost-and-found offices, we personally collect, pack, and arrange secure delivery to your home country.

We don’t charge for our help. Our service is based on sincerity. You only cover two things:

1️⃣ Transport fee (if pickup is far from our base in Kuta)
2️⃣ Shipping fee (as charged by DHL/FedEx/etc)

Any donation beyond that is optional and entirely up to you.

Absolutely! You don’t need to be a past customer — we’re here for any traveler in need, no matter where you stayed or booked.

We specialize in:

• High-value items: Phones, laptops, passports, wallets

• Sentimental goods: Jewelry, cameras, diaries

• Left-behind luggage: Bags, clothing, surf gear

🚫 We can’t assist with:

• Items lost in public spaces (beaches/streets) without a specific location

• Stolen goods (contact local police instead)

Typically 3–7 days after retrieval:

• 1–2 days: Collect from venue (faster if contacted immediately)

• 3–5 days: International shipping (tracking provided)

⏳ Urgent cases (passports/medication): We prioritize!

Phones, passports, bags, clothing, laptops, GoPros, surfboards, instruments, wedding outfits, artwork — if it was left behind and still exists, we’ll do our best to get it back for you.

Provide any of:

• Photos of the item or receipt

• Hotel booking confirmation

• Detailed description (scratches, contents, etc.)

🔒 Privacy note: We verify with venues before releasing items.

Island-wide! Including:

• Airports: Ngurah Rai (DPS)

• Hotels: All major areas (Seminyak, Ubud, Canggu)

• Transport: Taxis, ride-hail cars, tourist buses

📍 Remote areas (e.g., Nusa Penida): Extra shipping time may apply.

We’ll:

• Contact the venue 3 times in 48 hours

• Provide a final report with contact info for follow-up

• Advise on insurance claims if applicable

😔 Success rate: ~85% for items reported within 24 hours.

Just contact us via WhatsApp, email, or DM. Tell us what item you lost, where you think you left it, and your full name & contact details. We’ll take it from there — including contacting the hotel, airport, or business on your behalf.

Sometimes, yes. If the item is held by airport authorities, courier services, or a hotel with strict policies, we may need a simple authorization letter or copy of your ID to collect it on your behalf. Don’t worry—we’ll guide you through the process and provide a ready-to-fill template if needed.

Yes — we handle all items with care and full documentation. Before shipping, we’ll send photos of the item, its condition, and the packing process. We use only trusted shipping providers like DHL, FedEx, or EMS.

Yes, and we appreciate it deeply. While our help is free, donations allow us to assist more travelers in the future. You'll receive a secure donation link — but giving is 100% optional.